Question 1

Can I pay before receiving a firm quote?

Accepted Answer

No. Customers cannot pay before a firm quote is accepted. The flow is: select product, request firm quote, desk review, quote acceptance, then payment arrangement.

Question 2

Are prices on the website final?

Accepted Answer

No. Displayed prices are indicative market references only, subject to market movement. Final quote confirmed by PGR UAE desk before settlement.

Question 3

What is required before payment?

Accepted Answer

KYC/AML review may be required before payment and dispatch. Subject to compliance review.

Question 4

How do I request a firm quote?

Accepted Answer

Use Request Firm Quote on any product, the request-quote page, or WhatsApp Quote Desk.

Question 5

How many products are in the catalog?

Accepted Answer

The public catalog shows exactly 10 approved PGR UAE products across gold, silver, mint, and custom inquiry categories.